Privacy Policy

1. About This Policy

Reni Brands Pty Ltd (ABN: 92 692 713 821), operating MTO Bases, is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information.

2. Information We Collect

We may collect the following personal information:

• Name, email address, phone number, and business name
• ABN and business type (for wholesale account applications)
• Shipping and billing addresses
• Order history and transaction details
• Website usage data via cookies and analytics tools

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your orders, enquiries, and account
• Assess wholesale account applications
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Disclosure of Information

We do not sell your personal information. We may share it with trusted third parties including payment processors, shipping carriers, and IT service providers, solely for the purpose of delivering our services. All third parties are required to handle your information in accordance with applicable privacy laws.

5. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You may disable cookies in your browser settings, however this may affect the functionality of the website.

6. Access and Correction

You have the right to access and correct your personal information. To make a request, contact us at [email protected]. We will respond within 30 days.

7. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at [email protected]. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact

Reni Brands Pty Ltd | ABN: 92 692 713 821 | [email protected] | Epping, VIC 3076, Australia